Warranty Policy

I take pride in creating high-quality watches designed to last. However, I understand that issues may arise. That’s why every watch purchased from Eric Qays is covered by a limited 12-month warranty from the date of purchase.

What the warranty covers:

• Manufacturing defects in the movement: If the movement malfunctions or has an original defect, it will be repaired or replaced free of charge.

• Assembly-related issues: Any defect resulting from the manual assembly process will be covered.

What the warranty does not cover:

• Damage caused by improper use or negligent handling, such as impacts, drops, or exposure to extreme conditions.

• Normal wear and tear of external components (case, glass, strap).

• Repairs or modifications carried out by a third party.

• Water damage if the watch is not explicitly marked as water-resistant.

How to make a claim:

For any warranty claim, please contact me at: eric-qays@info.com. Be sure to include proof of purchase, a detailed description of the issue, and photos if possible.

Important information:

I am committed to repairing or replacing defective watches as quickly as possible. However, I cannot be held responsible for delays caused by circumstances beyond my control (e.g., availability of parts).
This warranty is strictly limited to the manufacturing or assembly defects mentioned above.

At Eric Qays, every watch is created with passion and attention to detail, and I am committed to providing after-sales service that meets your expectations.